Returns & order help

No change-of-mind returns

Please choose your artwork, format, and size carefully. We do not accept change-of-mind returns or exchanges for fine art prints, framed canvas prints, or originals. This includes ordering the wrong size or deciding a piece does not suit your space. Ask any questions before ordering.

Something wrong with your order?

Contact h.gavin.little@gmail.com if your order arrives damaged, contains the wrong item, differs materially from its description, or does not arrive. Include your order reference and a description of the problem. Photos of the item and packaging help with damage claims; keep the packaging while we work out the next step. Do not send payment card details.

We will review the issue and arrange an appropriate remedy, which may include a replacement or refund. Contact Whimsical Woes before returning anything; do not send items to Gelato without instructions. Nothing in this policy limits rights or remedies required by applicable law.

Cancellations and address changes

Email as soon as possible if you need to cancel or correct a delivery address. Changes are not guaranteed once an order has entered production or shipped. An order is not canceled until we confirm it. If we cannot dispatch within the promised time, we will offer a revised date and the option to cancel the unshipped goods for a refund.

Formats and delivery

Fine art prints measure 12 × 12 inches. Framed canvas prints measure 24 × 24 inches. Prints and canvases are produced by Gelato; original artwork ships from Hales Corners, Wisconsin. Delivery is currently within the USA, with dispatch within 7 business days and carrier transit time additional. Shipping charges and applicable tax are shown before payment.

This policy applies to orders placed on or after October 1, 2026. Earlier orders retain the terms supplied when purchased. Commission agreements may contain their own terms, agreed before payment.